Refund Policy

Last updated: September 2026

1. Overview

This Refund Policy applies to subscriptions to Inklined, operated by AI GTM Studio Ltd. We want you to be satisfied with our Service, and we've designed this policy to be fair and transparent.

2. Free Trial

New customers get a 7 day free trial. You can sign up, complete your growth strategy session and build your fingerprint without paying anything. The trial itself begins at checkout, when you add a card. During the trial:

  • You have access at the Starter level, whichever plan you have chosen
  • A payment card is required to start the trial, but you are not charged during it
  • You can cancel at any time before the trial ends without charge
  • If you don't cancel, your subscription will begin at the end of the trial
  • The trial is available to new customers only. Returning customers are not eligible for a second trial

3. Monthly Subscriptions

3.1 Cancellation

You can cancel your monthly subscription at any time. Upon cancellation:

  • You retain access to the Service until the end of your current billing period
  • Your subscription will not renew
  • Your remaining monthly allowances stay available until your access ends
  • You can export your content before your access ends

3.2 Refunds

Monthly subscriptions are generally non-refundable. However, we may provide refunds at our discretion in the following circumstances:

  • Technical issues that prevented you from using the Service
  • Billing errors
  • Other exceptional circumstances

Refund requests must be made within 7 days of the charge in question.

4. Six-Month Subscriptions

4.1 Cancellation

The six-month plan is billed up front and runs to the end of its term. You can cancel at any time. Upon cancellation:

  • You retain access to the Service until the end of your six-month term
  • Your subscription will not renew
  • No partial refund is provided for unused months

4.2 Refunds

Six-month subscriptions may be eligible for a pro-rata refund if cancelled within 30 days of purchase or renewal. After 30 days, they are non-refundable.

5. Plan Allowances and Add-Ons

Monthly allowances, such as the posts you can generate, the meetings we ingest and the profiles we track:

  • Are included in your subscription price
  • Have no independent cash value
  • Cannot be refunded separately
  • Reset each month rather than carrying over

Add-on packs for tracked profiles and news categories are billed monthly and can be cancelled the same way as a monthly subscription.

6. How to Request a Refund

To request a refund:

  • Email us at mark@beinklined.com with your account email and reason for the request
  • Include the date of the charge you're enquiring about
  • We will respond within 5 business days

Approved refunds are typically processed within 7-10 business days. Refunds are issued to the original payment method via Stripe.

7. Upgrades and Downgrades

7.1 Upgrades

When you upgrade your plan:

  • The change takes effect immediately
  • You're charged a pro-rated amount for the remainder of your billing period
  • You receive the additional allowances and features of your new plan immediately

7.2 Downgrades

When you downgrade your plan:

  • The change takes effect at the start of your next billing period
  • You retain your current plan's features until then
  • No refund is provided for the difference

8. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us first, we reserve the right to suspend your account pending resolution.

Please contact us before initiating a chargeback, we're committed to resolving issues fairly.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page. Material changes will be communicated to existing subscribers.

10. Contact Us

For refund requests or questions about this policy:

Email: mark@beinklined.com